5 things your store manager should know

5 things your store manager should know

5 ways of connecting with your staff John C Maxwell writes an outstanding book about leadership called, “The 21 Irrefutable Laws of Leadership”. I read this book when I was a young man just out of school and it resonated with me. Re reading it now –...
How to use a trial shift for new employees

How to use a trial shift for new employees

A trial shift for new employees Screening new employees and figuring out if they will work long-term is easy with the trial shift. You can invite those you are thinking of hiring along to work at least two shifts in the business. Of course you’ll pay them, think...
How to hire good retail employees

How to hire good retail employees

A lot of retail franchisees are asking how to hire good retail employees. Hiring staff is tricky, and it’s a common task retailers do. Kim Richwol, CEO & founder of healthy quick service chain¬†FeedMee in Victoria, Australia, has a fantastic hiring process...
Getting good customer feedback

Getting good customer feedback

Asking customers questions is the best way to see your store through their eyes, and find things you can improve and change. Temper these opinions with a healthy dose of skepticism, and you’ve got the perfect feedback loop for your retail store. On the path to...
How to train staff to close the store

How to train staff to close the store

¬†As retail franchisees, we don’t want to be in the store from 7am to 8pm at night. You can do that for a while, but after a few months, that gets old. Although we think we should be in the store from open until close, and 100% across all the operations of our...