Elizabeth Gillam is a franchisee mentor who has profitably run and sold 3 franchise units in different brands since 2000. She started working with franchisees in 2000 with McDonald’s franchisees. She became a Boost franchisee then set up a Healthy Habits franchise and then a Bucking Bull franchise in the same shopping centre in Toowoomba, Queensland, Australia.

LIMITED TIME ONLY: Get a copy of Upsize Your Profit at a DEEPLY DISCOUNTED price at FranchiseeConnect.com/upsize.

6 steps to success is 6 weeks is the focus of Liz’s mentoring programs at FranchiseeSuccesss.com.au.

 

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Elizabeth operated the Boost store with continuous positive year-on-year growth for every year she operated the store. Because Liz was so successful, Boost owners Retail Zoo asked Liz to come back as a mentor after exiting the store.

KPIs are the key to success in franchising. Set targets for all of your KPIs and work towards acheiving them with little steps every day. The key message out of the interview was – you buy a franchise with all the checklists and procedures you need, but you will need to add another layer on top of that to be successful.

Liz has an in-store book which details everything the staff need. Procedures, checklists, the dashboard, rostering, KPI targets – everything.

A failure in franchising can be going out of business but really it’s burnout. Franchisees burnout becasue of their failure to delegate in the areas where they aren’t strong. Delegation means sharing your numbers with your team and empowering them to make those targets.

Number one tip to avoid burnout: schedule one day off every week. Completely free of work! Hard to do, but absolutely worth it.

Liz’s worst moment was burning out as a franchisee and having to spend a week in hospital. But from this worst moment came the key to her success – the 6-step system to profitable and happy franchisees!

Number one KPIs:

  • labour cost percentage
  • sales per labour hour
  • average transaction value

At FranchiseeSuccesss.com.au you can find a free ‘I wish I knew’ course which is all about getting your flexibility back, increasing profits and being in total control of your business – absolute winner!
LIMITED TIME ONLY: Get a copy of Upsize Your Profit at a DEEPLY DISCOUNTED price at FranchiseeConnect.com/upsize.